ITEMS PURCHASED ONLINE
Not quite what you expected? No need to worry. We understand that sometimes you need to see it and feel it to know that you love it. Our online return policy goes above and beyond to make sure that you’re satisfied.
All items purchased online may be returned for a full refund within 14 days of receiving your shipment. It’s that simple!
For hygiene reasons, all underwear is a final sale. Returned items must be unworn, clean and in original condition with tags in place. We are unable to adjust the price of previously purchased items. Shipping fees are non-refundable. Refunds can only be issued by original payment method.
Please e-mail your return request along with your order number, item(s) being returned and reason for returning to firstname.lastname@example.org to obtain a Return Authorization number and shipping instructions to mail back any unwanted items. Alternatively, you may return in store along with your order confirmation. Sorry, we don’t cover the cost of return shipping.
ITEMS PURCHASED IN-STORE
We will gladly accept an exchange or issue a gift card for regular priced items within 7 days if in original condition and accompanied by a receipt. Sale items are a final sale.
For hygiene reasons, all underwear is a final sale. Returned items must be unworn, clean and in original condition with tags in place and accompanied by an original receipt. We are unable to adjust the price of previously purchased items.